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Frequently Asked Question


Q1: Are you a factory or trading? 

A1:We are factory including faucet, faucet spout etc sanitary ware products.


Q2: Where is your facotry?

A2: Our factory located in Yuhauan, Zhejiang where is the sanitary ware production base.


Q3: How many staffs are in your factory and how is your capacity?

A3: We seperated the production for faucet and faucet spout. There are 60 staffs for faucet production, the outpout is 40,000pcs per month for the faucet. And there are 48 staffs for the faucet spout, we use automatic equipments to cut raw pipe and polishing.


Q4: Which market do your products sells to?

A4: Our products are mainly exported to Italy, Germany, France, England and Brasil . Our spout are supplied to European Satandard, Grohe through Taiwan, Kohler through Italy and other leading brands in the other countries.


Q5: What is the certificate you have?

A5: We passed ISO9000, got CE and ACS certification for faucet.


Q6: What’s the MOQ of your product with neutral packaging?

A6: Faucet: 100pcs per item, faucet spout: 500pcs per item, of course, it will depend on the actual situation


Q7: What is the payment way?

A7: TT, OA, DP and LC are acceptable.


Q8: .How about your finish standard and Quality Warranty?

A8: General Standard:   NSS: 96 hours  

High standard:  NSS: 144-200 hours, ASS: 24hs-48hs

Warranty: 3-8 years for different standard and specification.


Q9: How do you guarantee your quality?

A9: Communication for the standard before final production.

The general request for each batch of products to keep retention sample, And the sample registration and management.


Q10: How long is your delivery time?

A10: In normal way, 30-40 days for the production. Earlier or delay according to your request or the communication.